Terms & Conditions
Please read these terms carefully before using our services.
Last Updated
These Terms and Conditions were last updated on December 15, 2024.
Acceptance of Terms
By accessing and using Hotel Vannah's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important Notice:
These terms constitute a legally binding agreement between you and Hotel Vannah. Continued use of our services indicates your acceptance of these terms.
Service Description
What We Provide
- Hotel room reservations and bookings
- Conference room rentals and event planning
- Activity bookings and recreational services
- Customer support and assistance
Service Availability
- 24/7 online booking availability
- Real-time availability updates
- Mobile-responsive platform
- Multi-language support
User Responsibilities
Account Management
- • Provide accurate and complete information
- • Maintain the security of your account
- • Notify us of any unauthorized access
- • Keep contact information up to date
- • Comply with all applicable laws
Prohibited Activities
- • Fraudulent or false bookings
- • Attempting to circumvent security
- • Harassment of staff or other guests
- • Violation of hotel policies
- • Unauthorized commercial use
Booking and Cancellation
Booking Terms
- • Valid payment method required
- • Confirmation sent via email
- • Rates subject to change
- • Availability not guaranteed
- • ID required at check-in
Cancellation Policy
- • Free cancellation up to 24h before
- • 50% refund 24-48h before
- • No refund within 24h
- • Special events: 7-day notice
- • Force majeure exceptions apply
Important:
Cancellation policies may vary by room type and season. Please review specific terms during booking.
Payment Terms
Payment Methods
- • Credit and debit cards
- • Digital wallets (PayPal, Apple Pay)
- • Bank transfers (advance notice)
- • Cash (on-site only)
- • Corporate accounts (approved)
Payment Security
- • SSL encryption protection
- • PCI DSS compliance
- • Secure payment processing
- • Fraud detection systems
- • Regular security audits
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Liability and Disclaimers
Limitation of Liability
- • Maximum liability: booking amount
- • No consequential damages
- • Force majeure exclusions
- • Third-party service limitations
- • Statutory rights preserved
Disclaimers
- • Services provided "as is"
- • No warranty of availability
- • Website functionality not guaranteed
- • Third-party content disclaimed
- • Errors and omissions excepted
Legal Notice:
These limitations do not affect your statutory rights. Local consumer protection laws may provide additional rights.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Hotel Vannah and is protected by copyright and other intellectual property laws.
What's Protected
- • Website design and layout
- • Hotel Vannah branding
- • Photographs and images
- • Software and code
- • Trade secrets and know-how
Permitted Use
- • Personal, non-commercial use
- • Making legitimate bookings
- • Sharing with family/friends
- • Fair use for reviews
- • Educational purposes
Governing Law and Disputes
Jurisdiction
- • Governing law: [State/Country]
- • Exclusive jurisdiction
- • Venue for disputes
- • Choice of law provisions
- • International considerations
Dispute Resolution
- • Informal resolution first
- • Mediation if needed
- • Arbitration option
- • Small claims court
- • Class action waiver
Contact Information
Legal Department
Response Time
Quick Navigation
Key Points
Legal Notice
Disclaimer:
This is a simplified version. For legal matters, consult with qualified legal counsel.