Privacy Policy
Your privacy is important to us. Learn how we protect and handle your information.
Last Updated
This Privacy Policy was last updated on December 15, 2024.
Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and payment information
- Booking preferences and history
- Communication preferences
Technical Information
- IP address and device information
- Browser type and version
- Usage analytics and cookies
- Location data (with consent)
How We Use Your Information
Primary Purposes
- • Process and manage your bookings
- • Provide customer support and assistance
- • Send booking confirmations and updates
- • Process payments and refunds
- • Improve our services and user experience
Additional Purposes
- • Send promotional offers (with consent)
- • Conduct surveys and feedback collection
- • Comply with legal obligations
- • Prevent fraud and ensure security
- • Analyze usage patterns and trends
Information Sharing
Important:
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
When We May Share
- • With your explicit consent
- • To comply with legal requirements
- • With service providers (payment processors, etc.)
- • To protect our rights and safety
- • In case of business transfer or merger
Data Protection
- • All data is encrypted in transit and at rest
- • Access is restricted to authorized personnel
- • Regular security audits and updates
- • Compliance with industry standards
- • Secure data centers and infrastructure
Your Rights
Access & Control
- • Access your personal information
- • Update or correct your data
- • Request deletion of your data
- • Export your data in a portable format
- • Opt-out of marketing communications
Additional Rights
- • Restrict processing of your data
- • Object to certain types of processing
- • Withdraw consent at any time
- • Lodge complaints with authorities
- • Request data portability
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7 Years
Financial Records
3 Years
Booking History
1 Year
Marketing Data
Contact Us
Privacy Officer
privacy@hotelvannah.com
+1 (555) 123-4567
123 Hotel Street, City, State 12345
Response Time
General inquiries: 24-48 hours
Data requests: 30 days
Complaints: 7 days
Quick Navigation
Key Points
We don't sell your data
You control your information
Secure data protection
Transparent practices
Easy to contact us